Customer satisfaction represents the primary purpose of the Italian company, that is becoming more and more customer oriented with efforts aimed at developing a continuous, stable and lasting relationship with customers, through the fulfilling of their needs, desires and expectations.
The starting point is the creation of value for customers, i.e. the satisfaction of their needs and requirements in an effective and efficient way. The market in which SIP&T operates is very turbulent and competitive. For this reason, part of the company strategy is based on an increasingly service-oriented business model in which the customer is placed in the center.
The company is adopting a more customer-centric and innovative approach, placing a greater attention also to services in order to provide customers the products that best suit their specific needs. The company orientation is to align the design, development and distribution of products and services with the current and future needs of customers including safety, in order to establish a relationship of trust that remains solid over time and maximizes company performance over the long term.